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Are you passionate about the future of finance? We are looking for a tech-savvy, detail-oriented
Japanese-speaking Customer Support Advisor
to join our growing crypto project in the heart of Kuala Lumpur. This is a
non-voice
role focused exclusively on providing high-quality support through email and live chat.
You will be the first point of contact for our Japanese-speaking users, helping them navigate our platform, troubleshoot technical issues, and understand the world of digital assets.
Key Responsibilities
Omnichannel Support:
Deliver exceptional support to users via
Live Chat and Email
in both Japanese and English.
Issue Resolution:
Identify, troubleshoot, and resolve customer inquiries related to account verification (KYC), transaction status, wallet functionality, and platform features.
Technical Guidance:
Educate users on security best practices (e.g., 2FA, phishing awareness) and blockchain basics.
Quality Assurance:
Maintain a high level of accuracy and professionalism, adhering to brand tone-of-voice and internal service level agreements (SLAs).
Feedback Loop:
Report recurring technical bugs or user pain points to the product and engineering teams to improve the user experience.
Compliance:
Ensure all interactions comply with internal regulatory and security protocols.
Requirements
Experience:
Minimum of
2 years
in a professional Customer Service or Support environment (Fintech, E-commerce, or Banking background is a major plus).
Language Proficiency:
*
Japanese:
C1 level or Native (excellent written communication is essential).
English:
B2 level or higher (to communicate with global teams and utilize internal tools).
Location:
Must be currently based in
Kuala Lumpur
.
Legal Status:
Applicants must have the
right to work in Malaysia
(No visa sponsorship provided).
Technical Literacy:
A strong interest in Cryptocurrency, Blockchain technology, and Web3.
Soft Skills:
Patient, empathetic, and able to remain calm under pressure in a fast-paced environment.
Shift Structure (Hybrid Model)
We operate a 24/7 service. To ensure work-life balance while meeting global demand, we utilize a hybrid shift rotation:
Day & Afternoon Shifts:
Conducted
on-site
at our Kuala Lumpur office.
Night Shifts:
Conducted
remotely (Work from Home)
.
Comprehensive Coverage:
Premium Health and Life Insurance for you and your dependents.
Career Growth:
Clear progression paths into Senior Support, Quality Assurance, or Team Lead roles within a rapidly expanding industry.
Modern Workspace:
A vibrant, high-tech office environment with stocked pantries and breakout zones.
Perks:
Wellness programs, gym membership subsidies, and regular team-building events.
Education:
Extensive training on Blockchain technology and the latest Fintech tools.
Are you ready to shape the future of Web3?
If you meet the requirements and are excited to join a fast-moving crypto pioneer, apply now with your updated CV in English.
