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Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts
Inclusive of Retail Partner and FSS
Inclusive of saleable/non-saleable
Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:
Order management validation
Shipments
New launch and promotional program allocations
ELC-owned counter requirements
Door opening
Service level details
Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met
Proactive management with commercial team to alert on out-of-stock situations
Alert commercial team of inventory status including counter inventory
Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
Process approved returns orders
Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc
Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)
Produce daily/weekly sales report to track actual orders vs target
Requirements
Bachelor Degree in Business, Supply Chain or any relevant disciplines
Proficient in English and Vietnamese in both written and spoken is a must
Able to start in May/June 2026
Attention to detail and the ability to work independently
Detail-oriented, organized and an ability to prioritize and manage workflow
Ability to change focus when needed, while making regular progress on assigned work/projects
