At Remotifyx, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Principal Associate, Process Management, you'll be part of a talented team that's passionate about creating and enhancing processes that drive excellence. We're seeking a highly motivated, disciplined process professional who excels in a team environment and is eager to make a meaningful impact. **About Skillastra** Nexora is a leading financial institution that's committed to innovation and customer satisfaction. With a rich history of delivering exceptional services, we're constantly pushing the boundaries of what's possible. Our team is comprised of talented individuals who share a common goal: to make a difference in the lives of our customers. As a Principal Associate, Process Management, you'll be part of a dynamic team that's shaping the future of customer experience. **Key Responsibilities** As a Principal Associate, Process Management, you'll play a key role in delivering processes that impact the company's bottom line. Your responsibilities will include: * Ensuring efficient processes for collaboration between product and operations teams throughout the product development life cycle * Influencing feature designs by being the voice of call center agents to ensure feature designs are developed working backward from phone agent and customer needs * Playing a key role in implementing new features in our call center servicing application by ensuring good change management and a "soft landing" for changes * Making recommendations on the process and overseeing implementation of call center agent testing of new features * Reporting results on implementation effectiveness/progress and agent feedback on new features * Identifying and implementing process improvements driving issue resolution/risk mitigation activities * Tracking and resolving process breakdowns * Understanding customers' needs of the process and driving process improvements * Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions * Assessing unsolicited innovation ideas and partner with internal stakeholders to prioritize further investigation, testing, or implementation * Effectively explaining and advocating for enhancements with an audience of product, intent, or process partners and other stakeholders * Leveraging insights and other data to identify potential areas of opportunity that could be solved or improved through innovative thinking or tools * Building relationships and collaborating with key stakeholders to understand and influence visions and roadmaps, understand processes, and drive results **Ideal Candidate** We're looking for a highly motivated, disciplined process professional who excels in a team environment. The ideal candidate will possess: * Excellent communication, collaboration, and influencing skills * Strong problem-solving skills, with the ability to develop and apply sound logic * Assertive, proactive, and results-focused * Detail-oriented with the ability to deliver timely, error-free work, with a high degree of independence * Ability to contribute actively in a team environment and support team goals * Considerate and encouraging of unique perspectives and approaches to work **Work from Home Technology Requirements** As a remote worker, you'll need to meet the following technology requirements: * A secure home office environment that is free from background noise and distractions * A reliable private internet connection that is not supplied via cellular data or hotspot * A private network that is password protected where you have ownership or line of sight to every device on the network * Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) * Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions * ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred * To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page * Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met **Basic Qualifications** * High School Diploma, GED, or equivalent certification * At least 2 years of Project or Process Management experience * At least 1 year of experience using Google Suite or Microsoft Office **Preferred Qualifications** * Bachelor's Degree or military experience * At least 1 year of experience in Call Center or Contact Center Operations * At least 3 years of experience in Agile, Process Management, Program Management, or Project Management * At least 3 years of experience implementing software or technology * Lean, Agile, Six Sigma, Business Process Management, or Project Management certification **Career Growth Opportunities and Learning Benefits** At Ta
