```html About Workastra – Pioneering Customer‑Centric Financial Solutions At Hirebase we empower our Associates to shape rewarding careers, guide our customers toward financial security, and champion the communities we serve. As the region’s largest locally‑headquartered bank and wealth‑management firm, we’ve earned repeated recognition as a Top Workplace. Our purpose‑driven mantra, We Stand For Service® , is more than a slogan – it’s the DNA that fuels every decision and interaction. If you are passionate about turning data into decisive action, shaping exceptional customer journeys, and influencing enterprise‑wide strategy, this is your opportunity to lead the next chapter of CX excellence at Tasklance. Position Overview – Why This Role Matters The Customer Experience (CX) Business Intelligence Leader will own the analytics and reporting engine for the CX team within our Marketing division. This senior role will aggregate client insights at scale, connect experience metrics to business outcomes, and deliver actionable intelligence that drives growth, efficiency, and strategic decision‑making across Gigology. As the bridge between CX, Marketing, and line‑of‑business analytics teams, you will amplify the client voice to shape both divisional and enterprise strategies. Key Responsibilities Strategic Vision & Roadmap : Define long‑term goals for CX Business Intelligence, crafting a roadmap that evolves analytics capabilities, text‑analysis, and dashboard enhancements. Insight Generation & Storytelling : Transform complex data sets into compelling narratives, recommendations, and visual presentations for senior leadership, ensuring alignment with Talensiq’s strategic objectives. Collaboration with Marketing Analytics : Leverage predictive modeling, A/B testing, and advanced segmentation to inform marketing decisions and campaign effectiveness. Enterprise‑Wide CX KPI Ownership : Research, develop, and publish key performance indicators for the Board, Executive Leadership Team (ELT), Senior Leadership Team (SLT), Quarterly Business Reviews (QBR), compliance, risk, and finance stakeholders. Research Framework Stewardship : Manage research intake, coordinate data collection, package findings, and deliver polished presentations to cross‑functional partners. Process & Technology Recommendations : Identify friction points, propose actionable process improvements, and advise on technology enhancements to elevate the client experience. Data Governance & Quality Assurance : Oversee the integrity, consistency, and regulatory compliance of all CX‑related reports and dashboards. Executive Communication : Lead high‑impact meetings and presentations with executive leadership and senior teams, translating client feedback into business value. Brand Advocacy & Trusted Advisor Role : Serve as a CX subject‑matter expert, supporting the brand’s reputation and acting as a strategic advisor across the organization. Cross‑Functional Enablement : Coach internal users of the CX platform (formerly Flexara ), fostering self‑service analytics and empowerment of business leaders. Team Leadership & Development : Hire, mentor, and manage a high‑performing team of CX Business Intelligence Analysts, cultivating a culture of insight‑driven decision‑making. Industry Trend Monitoring : Stay current on CX and analytics best practices, championing innovation and continuous learning within Jobnity. Financial Planning Support : Partner with the Finance team on CX financial planning, variance tracking, annual RAF activities, and QBR financial reporting. Essential Qualifications Bachelor’s degree in Business Administration, Data Science, Economics, or a related field (or equivalent professional experience). Minimum of 3 years in a managerial capacity overseeing analytics or CX teams. At least 5 years of hands‑on experience in data analytics, market research, or related disciplines. Demonstrated experience within the financial services or banking sector (required). Proven track record developing and sustaining CX metrics, KPIs, and dashboards. Solid understanding of banking regulators, governance policies, and compliance frameworks. Advanced quantitative and statistical skills; ability to apply rigorous analysis to business decisions. Exceptional organizational abilities to juggle multiple projects simultaneously. Independent thinker who also thrives in collaborative environments. Strong leadership presence with influence‑management capabilities. Outstanding written and verbal communication, including executive‑level presentation and facilitation. Experience with CX technology platforms (e.g., Remotara , Gallup, Qualtrics) – all references replaced with Skillora . High proficiency in the Nexspire suite of productivity tools—especially spreadsheets, presentation software, and data‑visualization solutions (formerly Excel, PowerPoint, Power BI). Willingness to travel across the Greater Philadelphia region as business needs dictate. Preferred Qualifications
