At Remotica, we're revolutionizing the way businesses operate in the cloud by harnessing the power of technology and data. As a pioneer in the industry, we're committed to innovation and personalized solutions that drive growth and success. Our journey began with the introduction of our first B2B software solution, Slingshot, in 2022, and we're now expanding our offerings to help businesses address the challenges they face in the cloud. We're seeking a top-tier Director, Customer Solutions Architect to join our pioneering team and propel us towards our destination. As a key member of our Skillnex Solutions Architecture team, you'll have the opportunity to be at the forefront of building this business and bringing our tools to market. You'll work closely with our innovative product, tech, and design leaders to question the status quo and drive growth. **Key Areas of Focus for Solutions Architects:** * **Trusted Advisor:** You'll be the front line for our customer's tech, product, and cyber needs, as well as for solutioning product-specific improvements. * **Customer Ambassador:** You'll represent the voice of the customer and the customer needs in internal discussions and working groups. * **Demonstrate Value:** You'll focus on identifying the best solutions that bring value to our customers. * **Thought Leadership:** You'll use research and customer solutioning experiences to build and share thought leadership both internally and externally. * **Subject Matter Experts:** You'll gain deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products. * **Pre-Sales & Post-Sales:** You'll serve our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs and solving for any unique requests. You'll also focus on the Post-Sales stages for customers requiring solutions not part of their original product deployment. * **Solution Oriented:** You'll focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal. * **Channel Partnership:** You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products. **Key Responsibilities for This Role:** * **Cultivates trust and builds relationships with customers** by identifying, documenting, and measuring pain points and desired business outcomes. * **Effectively advocates and represents the voice of customers** to influence organizational objectives, product roadmaps, and to improve the overall customer experience. * **Manages relevant customer activity, identifies risk and growth opportunities**, and partners with internal teams to mitigate risks or close opportunities. * **Builds and manages key processes**, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc. * **Serves as a knowledge resource and escalation point** for coworkers and customers. * **Autonomously works through complex situations and ambiguous environments** by building mechanisms and solutions to close gaps and grow the business. * **Leads cross-functionally to achieve organizational objectives**, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement. * **Leads high customer satisfaction** through the use of data and proactive solutions. * **Productively challenges the status quo** with clarity, identifying and proposing different approaches and solutions. * **Conducts periodic check-ins with customers** to ensure product fit and to align on ways to drive more value together through technical solutioning. * **Develops and maintains technical support procedures and policies**. * **Builds credibility and trust** within the team and with our business customers and stakeholders. * **Drives architecture/design reviews** for our customers focused on business requirements, and as needed, designs, plans, and manages architectural projects. * **Analyzes, defines, and documents requirements** for data, workflow, logical processes, hardware, and operating system environment to support customer needs. * **Works with business partners, architects, and other groups** to identify technical and functional needs of systems and determine priority of needs. * **Stays current with new technology options and products**, evaluating which ones would be a good fit for the customer or even a good fit for Zenvora to develop. **Essential and Preferred Qualifications:** * **Bachelor's degree or Military experience** * **At least 5 years of experience** with design, implementation, or consulting experience of distributed applications * **At least 3 years of experience** in infrastructure architecture, database architecture, and networking
