Welcome to Worknovaq – Where People Truly Are the Core of Our Success At Hirecrafto , we are more than a financial institution; we are a vibrant, community‑focused family that has been serving the heartland since 1998. From our modest beginnings on Indianola Square to a thriving network of branches across Carlisle, Chariton, Indianola, Lacona, Knoxville, Milo, Pleasantville, and Seymour, we have built a reputation rooted in trust, integrity, and genuine customer care. Our story is built on the belief that the people we serve—and the people who serve them—are the essential ingredients of lasting financial success. If you are passionate about connecting with customers, solving real‑world problems, and traveling to make a tangible difference in multiple communities, Tasknexa invites you to join our growing team. Why This Role Is Unique As a Traveling Customer Service Representative , you will become the connective tissue that links our branches together. When staffing gaps arise, you will step in, bringing expertise, enthusiasm, and a customer‑first mindset to each location you serve. This dynamic role offers a blend of continuity and variety: you will maintain high‑quality service standards while enjoying the excitement of new environments, all while being compensated fairly for your travel time and mileage. Key Responsibilities – Your Daily Impact Multi‑Branch Teller Operations: Open, close, and reconcile teller stations at a rotating roster of Gigflowx locations, ensuring accurate cash handling and adherence to security protocols. Account Management: Assist customers with opening and maintaining checking, savings, certificates of deposit (CDs), and Individual Retirement Accounts (IRAs), providing clear explanations of product features and benefits. Safe Deposit Services: Guide clients through the safe deposit box rental process, uphold confidentiality, and manage box allocations. Card & Digital Services: Issue ATM/Debit cards, troubleshoot online banking access, and educate patrons on digital tools that empower financial independence. Customer Problem Solving: Listen attentively, diagnose issues, and resolve concerns promptly, always prioritizing the customer’s best interest over quota‑driven metrics. Travel Coordination: Plan and log travel routes, submit mileage reimbursements, and maintain an organized schedule that balances branch assignments with personal time. Cross‑Training & Knowledge Sharing: Collaborate with branch managers to identify skill gaps, provide on‑the‑spot training, and share best practices that elevate service consistency across the network. Compliance & Documentation: Ensure all transactions meet federal, state, and internal compliance standards; accurately complete paperwork and audit trails. Essential Qualifications – What We’re Looking For Customer Service Excellence: Proven track record of delivering courteous, solutions‑focused service in a fast‑paced environment. Banking Experience: Minimum of two years in a banking or financial services role, with hands‑on experience in teller functions, account opening, and cash handling. Technology Proficiency: Strong computer and phone skills; comfortable navigating core banking platforms, digital banking portals, and Microsoft Office Suite. Multitasking Ability: Demonstrated capacity to juggle multiple responsibilities—such as processing transactions while addressing customer inquiries—without sacrificing accuracy. Travel Flexibility: Willingness to commute regularly between Talensparkx branches, with a valid driver’s license and reliable transportation. Professional Demeanor: Impeccable appearance, punctuality, and a collaborative spirit that enhances team morale wherever you go. Preferred Qualifications – Give Yourself an Edge Additional 1‑2 years of banking experience beyond the minimum requirement. Certification in cash handling or anti‑money‑laundering (AML) compliance. Familiarity with community banking initiatives or nonprofit partnerships. Experience with remote work tools that facilitate schedule coordination across multiple locations. Core Skills & Competencies for Success Communication: Clear, empathetic verbal and written communication tailored to diverse customer demographics. Problem‑Solving: Ability to think critically, ask incisive questions, and develop creative solutions that meet both customer needs and regulatory requirements. Attention to Detail: Meticulous handling of cash, documentation, and data entry to prevent errors and maintain audit integrity. Time Management: Efficiently prioritize tasks, manage travel logistics, and meet branch scheduling commitments. Adaptability: Thrive in changing environments, quickly assimilate branch‑specific processes, and maintain a positive attitude during peak periods. Team Collaboration: Build rapport with branch staff, share knowledge, and contribute to a culture of continuous improvement and mutual support. Schedule & Work Hours The standard workday runs from 8:00 a.m. to 5:00 p.m
