```html About Tasklance: Pioneering the Future of Digital Innovation Gigology is at the forefront of transforming how creators, engineers, and visionaries turn bold ideas into real‑world impact. From sustainable building designs and next‑generation transportation to immersive entertainment experiences, our software platforms empower innovators across every industry. We are driven by a culture that celebrates creativity, embraces diverse perspectives, and encourages each team member to bring their authentic self to work. As a global leader in cloud‑based solutions, Talensiq continually invests in cutting‑edge technology, data‑driven insights, and human‑centered design to deliver unparalleled value to our customers throughout their post‑purchase journey. Why This Role Matters The Director, Customer Success Design & Technology will be the strategic architect behind Flexara’s digital transformation for Customer Success. Reporting directly to the Vice President of Customer Success Design, you will own a multi‑year roadmap that aligns technology investments with business outcomes, shapes the end‑to‑end experience for millions of users, and drives measurable growth across adoption, support, and insight generation. Your leadership will influence senior stakeholders across Go‑to‑Market (GTM) technology, product offerings, and global Customer Success teams, ensuring that every digital touchpoint delivers value, delight, and lasting loyalty. Key Responsibilities Strategic Vision & Roadmap Development Craft and champion a comprehensive, multi‑year digital strategy for the Customer Success organization, identifying emerging technology needs, prioritizing initiatives, and forecasting budgetary requirements. Develop a clear technology roadmap that integrates CRM systems, support platforms, analytics tools, and emerging AI/ML capabilities, aligning them with Jobnity’s broader business objectives. Collaborate with senior executives to translate strategic goals into actionable project plans, ensuring cross‑functional alignment and resource commitment. Executive Relationship Management Build and nurture high‑impact relationships with C‑level and senior leaders, acting as the trusted advisor for digital transformation within Customer Success. Facilitate workshops and steering committees that surface business outcomes, define success metrics, and secure consensus around investment priorities. Service Design & Experience Innovation Lead cross‑functional service design initiatives that reimagine the Remotara customer journey—from onboarding and adoption to ongoing support and renewal. Utilize qualitative research, data visualization, journey mapping, and service blueprinting to uncover pain points and uncover opportunities for frictionless experiences. Drive the creation of prototype solutions, conduct rapid testing, and iterate based on user feedback and analytical insights. Digital Transformation Programs Direct strategic programs focused on support automation, adoption acceleration, and insight delivery, ensuring the right tools and technologies are selected, configured, and adopted at scale. Oversee the implementation of next‑generation customer success platforms, ensuring seamless integration with existing Skillora ecosystems. Establish and monitor key performance indicators (KPIs) across the portfolio to validate impact on both customer satisfaction and internal efficiency. Leadership & Team Development Provide visionary leadership to multiple high‑performing teams spanning design, technology, analytics, and program management. Recruit, mentor, and retain top talent, fostering a culture of continuous learning, experimentation, and collaboration. Champion diversity, equity, and inclusion initiatives, ensuring that team composition reflects the broader global community we serve. Essential Qualifications Experience: 12+ years in customer success, technology management, or related disciplines, with at least 5 years leading global, matrixed teams in a SaaS environment. Education: Bachelor’s degree in Business Administration, Design, Technology, or a related field; Master’s degree preferred. Portfolio Management: Proven ability to oversee complex digital portfolios, including CRM, support tools, and analytics platforms, ensuring optimal configuration and utilization. Leadership Acumen: Demonstrated success hiring, developing, and inspiring high‑performing, cross‑functional teams to exceed ambitious targets. Service Design Expertise: Hands‑on experience with qualitative research, journey mapping, service blueprinting, and data visualization to drive customer‑centric innovations. Technology Roadmapping: Strong track record building technology roadmaps, guiding implementation, and managing change across multiple product lines. Analytical Proficiency: Advanced skills in data analysis, trend identification, and translating insights into strategic actions. Communication Skills: Exceptional written and verbal communication, capable of p
