Join Giglithic – Empowering Members and Building Financial Security At Talentra , we exist to empower our members to achieve lasting financial security. By delivering competitive insurance products, exceptional service, and trusted advice, we have become the premier choice for military families and civilians alike. Our core values—honesty, integrity, loyalty, and service—guide every interaction, shaping a culture where colleagues support each other and members feel truly protected. We are expanding our Colorado Springs team and are looking for enthusiastic, service‑driven professionals who want to grow their careers in insurance. If you are motivated, detail‑oriented, and eager to develop industry‑leading expertise, this is the opportunity for you. Why This Role Is a Launchpad for a Rewarding Career Our Insurance Customer Service position is designed as a comprehensive, six‑month paid training program that equips you with everything you need to succeed—from licensing fees to hands‑on coaching. After training, you will transition to an independent support style, with the flexibility to work off‑site two days a week. The role offers: Structured, fully funded training (classroom, e‑learning, and on‑the‑job mentorship) All licensing costs covered, including up to three exam attempts Shift differential pay for evenings and weekends Opportunities to earn additional state licenses within the first 90 days A veteran‑friendly environment that actively encourages military service members and spouses to apply Key Responsibilities – What You’ll Do Every Day Member Interaction: Field inbound and outbound calls, emails, and digital messages to guide members through property and casualty insurance products. Quote & Binding: Utilize developing knowledge of personal lines to produce accurate quotes, bind new business, adjust premiums, and handle policy changes. Problem Solving: Diagnose member issues thoroughly, providing complete solutions while minimizing transfers, escalations, and callbacks. System Navigation: Operate multiple contact‑center platforms simultaneously while maintaining a friendly, professional demeanor across all communication channels. Licensing Management: Obtain and maintain the required Property & Casualty (P&C) license(s) and state registrations within the established timelines. Risk & Compliance: Identify potential risks, adhere to Flexoraq’s compliance policies, and ensure all activities are measured, monitored, and controlled. Documentation: Keep trailing documents current for all states, ensuring audit‑ready records and accurate member histories. Essential Qualifications – The Foundations of Success High School Diploma or GED equivalent (college coursework a plus). Strong verbal and written communication skills; ability to convey complex insurance information clearly. Demonstrated ability to prioritize, multitask, and navigate multiple business applications under time‑pressured conditions. Basic understanding of insurance regulatory and compliance requirements (training provided). Commitment to obtain the required P&C license and state registrations within 90 days of hire. Preferred Experience – What Sets You Apart Minimum 1 year of customer‑contact experience in a needs‑based sales environment. At least 6 months of regular communication (phone, email, or face‑to‑face) with customers, representing at least 60 % of work time. Military service experience or being a spouse/partner of a service member. Previous exposure to insurance products, underwriting, or claims handling. Proficiency with CRM systems, call‑center software, or related tech platforms. Core Skills & Competencies for High Performance Active Listening: Fully understand member needs before responding. Analytical Thinking: Quickly assess risk factors, rating guidelines, and policy details. Sales Acumen: Identify cross‑selling opportunities while maintaining a service‑first mindset. Adaptability: Thrive in a fast‑changing environment with evolving product offerings. Team Collaboration: Share insights with peers and supervisors to continuously improve processes. Emotional Intelligence: Remain calm and empathetic, especially when handling challenging situations. Career Growth & Learning Opportunities at Jobspirex After completing the initial training phase, you will have multiple pathways for advancement: Specialized Insurance Tracks: Move into advanced underwriting, claims analysis, or risk management roles. Leadership Development: Pursue team lead or supervisory positions after demonstrating consistent performance. Professional Certifications: Receive support for industry certifications such as CPCU, AIC, or CLU. Cross‑Functional Exposure: Opportunities to work with product development, marketing, or digital transformation teams. Mentorship Programs: Pair with senior Remotiuma professionals to accelerate personal and professional growth. Work Environment & Culture at Skillvoraq Our Colorado Springs hub at 1855 Telstar Drive is a modern,
