At Joblora, we're revolutionizing the way people interact with each other and the world around them. Our mission is to digitize trust for all of life's most critical transactions, and we're looking for a talented Customer Support Associate to join our team. As a key member of our customer-facing team, you'll play a vital role in helping our customers execute some of the most important transactions of their lives. **About Remotexa** Skillifyx is the world's first identity-assured transaction management platform, developed by the same market leaders and experts who brought notarization online with Notarize. Our platform offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we've completed many of the world's first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will. We're still just getting started! **Your Role as a Customer Support Associate at Nexlith** As a Customer Support Associate, you'll be the first point of contact for our customers, providing them with exceptional support and guidance throughout their transaction journey. Your primary responsibilities will include: * Performing chat, email, and phone-based customer support * Maintaining a positive, empathetic, and professional attitude toward customers at all times * Resolving product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solution * Providing accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools * Providing product feedback and suggestions * Taking on additional responsibilities and growing your career * Other operational and administrative duties as needed based on business and customer needs **What We're Looking for in a Candidate** We're looking for someone who is: * Obsessed with exceeding customer expectations * Experienced in customer service, preferably in a contact center environment * An excellent writer and verbal communicator * Committed and focused, with the follow-through and drive to see problems through to resolution * Capable of diffusing tension to work through the issues at hand * Able to multitask, prioritize, and manage time effectively * Flexible and cooperative in your approach to working with others * Patient in helping others resolve technical issues * Comfortable with and enthusiastic about technology **Position Logistics** We support our customers Monday through Friday 8am-10pm EST and Saturday through Sunday 8am-7pm EST. Your schedule will vary based on our hours of operation. **Benefits and Perks** We offer a comprehensive benefits package, including: * Medical, dental, and vision benefits * Life insurance, long and short-term disability coverage * 401k Plan with a 4% match, beginning on your hire date * Unlimited Sick and Vacation time * 14 paid company holidays * 2 company Chillax weeks (Summer & Winter) * 12 weeks of paid parental leave * 4 week sabbatical after 5 years of continuous full-time employment * Health Reimbursement Arrangements for fertility and gender affirmation * Lunch on Proof through Grubhub credit * Monthly work-from-home stipend * Professional development credit * Monthly reimbursement for Wellness * And more! **Workora Pillars** At Hiretide, we're guided by four core pillars: * **Pave the Way**: When obstacles arise, we break through barriers with passion and perseverance. We lead with creativity and forward-thinking. We aim to set new standards and shape the future in a repeatable, scalable way so the path to success is easier for our team to follow. * **Own It**: We embrace the responsibility that comes with supporting life's most important transactions. When a problem arises, we relentlessly pursue the solution with a 'Yes before no' attitude. Because every problem and every transaction is treated like it's our own. * **Act with Integrity**: We are in the business of building trust, and it is at the core of everything we do. We are honest and transparent with our customers, each other, and ourselves. If we make a mistake, we own up to it right away and do what it takes to make it right. Our dedication to security and compliance is key to earning trust, fighting fraud, and ultimately, our success. * **Play to Win**: We believe excellence is about always striving to be better, so when we get it wrong, we iterate, we learn, and we grow. We know we can only go so far alone, we're better together, and collectively, we win! **Compensation and Benefits** This is a full-time position with a competitive salary range of $22 - $23 an hour. The total compensation package for this role also includes benefits such as medical, dental, vision, life insurance, disability coverage, flexible paid time off, Carrot Fertility, participation in a 401(k) with company match, and more! **How to Apply*
