Join Taskzeno, a leading healthcare insurance and services provider, as a Customer Care Advocate in our DeWitt location. As a key member of our Customer Care team, you will play a vital role in delivering exceptional service to our customers and business partners, ensuring their satisfaction and retention. If you are passionate about providing top-notch customer care, are fluent in Spanish (for the B version of this role), and possess excellent communication and problem-solving skills, we encourage you to apply. **About Giglithic** Talentra is a dynamic and innovative organization that aims to make our communities healthier. With a strong commitment to diversity, equity, and inclusion, we strive to create an environment where employees from diverse backgrounds can thrive. Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation, enabling us to provide leading-edge healthcare insurance and services. **Our Company Culture** At Flexoraq, we are united by our Lifetime Way Values & Behaviors, which include compassion, pride, excellence, innovation, and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and offering competitive compensation and benefits. Our employees are our greatest asset, and we are committed to creating a work environment that is inclusive, supportive, and empowering. **Job Summary** As a Customer Care Advocate, you will be responsible for resolving customer inquiries via telephone, walk-in, mail, fax, web chat, off-phone work, and email. You will provide service for customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance member and provider satisfaction/retention. The B version of this role requires fluency in Spanish. **Essential Responsibilities/Accountabilities** * Provides service among the customers and business partners while responding in a professional, efficient, and timely manner to enhance member and provider satisfaction and retention. * Exercises tact, patience, and professionalism at all times in responding to internal/external customers. * Documents, researches, interprets, and responds to inquiries from internal and external customers, business partners, and special groups concerning our products, services, and policies in accordance with MTM, NCQA, HIPAA, NYSDOH, CMS, and other legislative requirements. * Utilizes appropriate resources to resolve customer inquiries accurately and efficiently, resulting in acceptable quality, First Contact Resolution, and performance. * Provides outreach related to claims, onboarding, effectuation, retention, provider inquiries, and any other complex inquiry. * Demonstrates willingness to adapt and be flexible to changes and business needs while taking ownership and accountability for issue identification and resolution. * Participates in ongoing meetings, training, and skill development to support career path and individual development plans. * Is knowledgeable and enthusiastic about the company and our products and/or services. * Identifies and follows through on issues impacting the Health Plan and customer experience. * Develops effective internal working relationships for improved communication and collaboration. * Shares ideas and solutions to improve processes, procedures, and systems. * Consistently demonstrates high standards of integrity by supporting the Jobspirex mission and values, adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs. * Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. * Regularly reliable attendance is expected and required. * Performs other functions as assigned by management. **Minimum Qualifications** * Level I: High School diploma or equivalent required. Customer service experience preferred. Entry-level position. Duties performed under close supervision. Attends all training required to become proficient in position. * B Version: Bi-lingual English/Spanish required (must have ability to speak Spanish fluently). * Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating screens on the computer, typing call documentation, and speaking to the customer simultaneously. * Excellent computer skills required, including the ability to navigate in a Windows environment. * Skillful at working between multiple programs and applications at the same time. * Adept at communicating effectively and diplomatically while working as a collaborative team member. * Organizational, reasoning, and problem-solving skills. * Strong organizational skills and ability to prioritize, multitask, and work in a fast-paced environment and remain professional and focused under multip
