Job Opening For -Call Center Spanish Representative WFH Intellisight
Greetings from Intellisight India Pvt Ltd.
Job Description
We are looking for a Call Center Spanish Representative who will be the liaison between our company and our patients. The successful candidate will be able to accept ownership for effectively solving Spanish Patients' issues, complaints, and inquiries; keeping patients' satisfaction at the core of every decision and behavior.
Job Description
Managing Spanish Inbound Calls from the Spanish patient/ PCP / Insurance in a professional manner
Provide accurate information and resolve Spanish patients inquiries and complaints
Build sustainable relationships and engage patients by taking the ownership of the situation
Keep records of all conversations in our call center database in a comprehensible way
Utilize active listening skills to understand patient needs and ensure their satisfaction.
Document every interaction and update the records with accurate information.
Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
Minimum 2 to 6 years of strong experience in any of the areas of Spanish Customer Service, Sales and collections
Strong verbal communication skills along with active listening
Candidates must have a bachelors degree.
Permanent Work from Home.
knowledge of the Medical Industry is a plus.
No work gap
Age limit 35 years, especially night shifts.
US shift, 08:00 am EST to 5:00 pm EST, Mon to fri
Saturday and sunday Weekends Off
About company
Intellisight has captive business involving major Physician groups. Ambulatory Surgical centers, imaging centers & an HMO(Managed Care Unit). We at Intellisight have taken a lead position for the past 21 years & have acquired major contracts this year for end to end Medical Billing & Coding Services for a few large Physician groups in United States.Our long term contracts for end to end billing are in specilization of Orthopedic, cardiology, Urology.
Company Info
Contact HR @ Pravalika 9346493744 mail at pravalika.nama@intellisightindia.com
Key Skills
Skills highlighted with are preferred key skills
Spanish customer support Calling Us Voice Process
Voice
Address:304 3rd floor , Meridian plaza, Beside Lal , Hyderabad, Telangana, India
