Job Description
Multiple Remote IT Helpdesk Support Roles – Level 1 to Level 3
Work from SA | Support Australian Clients | 24/7 Environment | Shift-Based
We’re hiring on behalf of an international IT services provider expanding their South African support desk to better serve their growing Australian-based client base.
They support customers 24 hours a day, and we’re looking for at least three skilled IT professionals to join this fully remote team.
Working Hours
- Rotating shifts (2 shifts total) to ensure 24/7 coverage for Australian clients
- Shifts aligned to Melbourne time, so expect working hours to fall within:
12:00 AM – 2:00 PM SAST, depending on the rotation
- Monday to Friday, with occasional weekend or public holiday coverage if scheduled
Salary
- R20,000 – R35,000 per month, based on level, certifications, and shift
- Potential flexibility for candidates with strong multi-level experience or certifications
Multiple Roles Available – Match Your Level
We’re hiring across Level 1, Level 2, and Level 3 — responsibilities and certification expectations differ by level:
Level 1 Support Technician
- First-line technical support: password resets, printer issues, user account problems
- Logging and escalating tickets to higher tiers
- Supporting Office 365, desktop hardware, and remote connectivity
Preferred Certifications:
- CompTIA A+
- ITIL Foundation
- Microsoft MTA
Level 2 Support Technician
- Resolving escalated issues from L1
- Supporting desktops, networks, remote access, and basic server/admin tasks
- Proactive monitoring, ticket resolution, and documentation
Preferred Certifications:
- Microsoft MCSA
- Cisco CCNA
- ITIL Practitioner
- VMware VCP
Level 3 Support Technician
- Deep-dive technical issue resolution (servers, infrastructure, cloud, networks)
- Scripting, automation, and advanced diagnostics
- Supporting junior team members and leading technical resolution
Preferred Certifications:
- Microsoft MCSE
- Cisco CCNP
- Security+
- AWS/Azure Associate
- PowerShell/Bash/Python scripting
Who Should Apply?
- You’re experienced in remote support, with solid troubleshooting skills
- You work well independently and take initiative under pressure
- You can manage shift-based work and maintain strong communication with Australian clients
- You hold relevant certifications and want to keep growing
- Excellent communication skills
