<h2 id="your-mission">Your mission</h2>
<p>As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.<br>Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work. </p>
<p>Your responsibilities: </p>
<ul>
<li>Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion</li>
<li>Lead implementation and change projects with multiple stakeholders</li>
<li>Consult customers on governance, meeting preparation, collaboration, and decision-making processes</li>
<li>Facilitate onboarding sessions, workshops, trainings, and enablement formats</li>
<li>Identifyadoption risks and develop clear actions to increase usage and customer value</li>
<li>Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders</li>
<li>Share customer feedback and insights with Product, Tech, Sales, and Leadership</li>
<li>Improve CS processes, playbooks, and scalable enablement materials</li>
</ul>
<h2 id="your-profile">Your profile</h2>
<ul>
<li>Based in Germany</li>
<li>Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management</li>
<li>Experience working with enterprise customers and complex stakeholder structures</li>
<li>Strong communicationand stakeholder management skills in German and English</li>
<li>Ability to consult customers, lead workshops, and translate complexity into clear next steps</li>
<li>Structured, proactive, hands-on, and customer-first mindset</li>
<li>Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus</li>
</ul>
<h2 id="why-us">Why us?</h2>
<ul>
<li>100% remote work and flexible working hours</li>
<li>High ownership in a fast-growing SaaS company</li>
<li>Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales</li>
<li>Close collaboration with enterprise customers and senior stakeholders</li>
<li>Transparent, trust-based culture with fast decision-making</li>
<li>2–3 offsites and workshops per year</li>
<li>Clear development paths and a steep learning curve
Please send your application to <strong><a target="_blank" rel="noopener nofollow" href="mailto:Jasper.Schiffer@boardwise.io">Jasper.Schiffer@boardwise.io</a></strong></li>
</ul>
