Tech & Sales Support

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Job Description:

  • Provide front line, first level, technical assistance for consumers
  • Supporting Client specific high speed internet services delivering an exceptional customer experience
  • Resolve technical problems, within a fast paced, customer facing environment
  • Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
  • Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
  • Demonstrate advanced product knowledge and the ability to solve customer issues
  • Resolve customer issues on the first call as frequently as possible
  • Open and manage trouble ticket system for user issues, Data Network, OS issues

Requirements:

  • Over 18 years of age
  • HS Diploma or equivalent
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • Familiarity with personal computers, operating systems, software, and computer terminology
  • Demonstrated problem solving skills
  • Ability to work independently and multi-task

Benefits:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs
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