Strategic Account Manager, Mid Market

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Description:

  • Build and maintain lasting partnerships with high-value sellers across mid-market and large-market organizations.
  • Own a managed book of business, including account prioritization, contracting, technology strategy, and ongoing account management.
  • Anticipate and solve complex seller challenges by designing scalable solutions in ambiguous situations.
  • Lead day-to-day engagement with sellers while identifying and driving longer-term growth opportunities.
  • Act as the voice of the seller by synthesizing portfolio insights and sharing product feedback with internal teams.
  • Partner with sales colleagues to onboard and grow newly acquired high-value sellers.
  • Collaborate with product, engineering, finance, legal, implementation, marketing, and sales teams to support strategic accounts.
  • Contribute to the evolution of strategic account management practices, including account segmentation, prioritization, and portfolio strategy.
  • Support peers by sharing best practices and improving team-wide approaches to seller engagement and opportunity management.
  • Influence product roadmap decisions by curating analysis of product performance from managed accounts.

Requirements:

  • 5+ years of experience in account management, business development, partnerships, sales, or sales engineering focused on technical products.
  • Industry experience in hospitality and/or food and beverage is strongly preferred.
  • Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance.
  • Experience collaborating internally on complex deals or partnerships.
  • Experience gathering customer requirements and building business cases for feature development with product teams.
  • Strong experience leading multi-stakeholder, cross-functional initiatives across product, engineering, finance, legal, and go-to-market teams.
  • Demonstrated ability to quantify impact, build compelling business cases, and influence prioritization decisions internally.
  • Confidence engaging and influencing senior decision-makers, both internally and externally.
  • Formal sales or negotiation methodology training, with the judgment to adapt approaches based on context.
  • Experience supporting or shaping go-to-market efforts for new or evolving products.

Benefits:

  • Remote work.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive hiring and reasonable accommodations for disabled applicants.
  • Work across a globally distributed team with multiple time zones.
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