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Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a unified platform for managing HR, IT, and Finance, aiming to streamline business operations. The Implementation Specialist will ensure customer success by customizing the core platform to meet unique business needs, delivering key performance indicators, and collaborating with cross-functional teams to maximize product adoption.
Responsibilities
Ensure our customers are set up for success with our core platform:
Discover our customers' business needs and priorities
Solution customer’s business needs/priorities via workflows, reports, permissions and approvals
Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals
Train customers on the core platform
Deliver to key KPI’s: project completions, CSAT, and adoption/exit gate adherence
Work cross-functionally with CX, product, and marketing to maximize product adoption
Design and document new use cases for our platform
Train our internal and external teams through webinars
Contribute to our knowledge base and serve as a subject matter expert on the Platform
Actively contribute to the development of new Platform features
Coordinate with product and engineering teams to support new use cases
Assist with user testing and beta programs for new features
Skills
2+ years of SaaS experience in professional services, implementation, or customer success
An ability to build relationships with customers
An ability to manage a book of business and control the customer's implementation experience
A curiosity for product/technology
Ruthless prioritization and time management
Strong attention to detail and ability to solve complex, interdependent problems
Boundless energy to help other teams and your customers...all with a 'can-do' attitude!
Flexible to scaling and changing organizations and responsibilities
Experience working with product and engineering teams to build and launch new products or features
Experience writing your own SQL queries
Prior experience working at an HR/IT SaaS company
Benefits
Competitive salary
Benefits
Equity
Company Overview
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is
Company H1B Sponsorship
Rippling has a track record of offering H1B sponsorships, with 21 in 2026, 83 in 2025, 24 in 2024. Please note that this does not guarantee sponsorship for this specific role.
