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Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a comprehensive platform for managing HR, IT, and Finance. The Customer Support Specialist for Global Payroll will be responsible for troubleshooting payroll-related issues, guiding customers through payroll processes, and developing support documentation, while also acting as a resource for complex payroll inquiries.
Responsibilities
Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions
Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region
Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams
Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience
Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns
Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues
Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise
Skills
1-4 years of customer support experience in US Payroll domain
Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
Bachelor's degree
Time management skills and ability to prioritize
Excellent communication skills, both written and verbal (in English)
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
Comfortable working Sunday - Thursday OR Tuesday - Saturday shift
Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred
Benefits
Competitive salary + benefits + equity
The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location [here](
Company Overview
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is
