<div><strong>Job Description</strong><br/><br/>Retain and profitably grow one of our largest and most strategic global Supplier Payment clients. The ideal candidate will be a client-focused leader with a consultative mindset and the ability to navigate complex, matrixed organizations both internally and externally.<br/><br/>This role requires someone who can think strategically, lead cross-functional initiatives, and drive meaningful outcomes in a high-visibility environment. In addition, the candidate must have proven experience working within the managed corporate travel industry, with success in managing large corporate travel accounts.<br/><br/>This role blends travel agency account management expertise with payments and travel industry knowledge, requiring a deep understanding of travel ecosystems, supplier dynamics, and client travel management priorities.<br/><br/><strong>Responsibilities</strong><br/><br/><ul><li>Own and drive the global strategic vision for the account, including business plans and clear action steps to deliver program growth, retention, and client satisfaction.</li><li>Develop and maintain executive-level relationships across business units and geographies, ensuring strong connectivity with key stakeholders in Payment Operations, Finance, Disputes, Product, and Technology.</li><li>Collaborate closely with internal partners across Product, Risk, Servicing, Technology, Legal, TLS, and Strategic Partnerships to deliver tailored solutions and ensure operational excellence.</li><li>Maintain a deep understanding of the client's industry, platform model, organizational goals, and evolving priorities, particularly within the travel and digital commerce space and specifically the corporate travel agency landscape.</li><li>Design and lead regular business reviews, communicating performance, insights, and opportunities clearly and persuasively.</li><li>Consult with clients using a value-driven approach, clearly articulating the Global Corporate Payments value proposition and quantifying business impact.</li><li>Identify and implement cross-sell opportunities across B2B Payment Solutions, Virtual Payments, and T&E card products.</li><li>Achieve portfolio growth and retention targets.</li><li>Serve as the point of escalation and resolution, using structured action plans and project management tools as needed.</li><li>Analyze client financial performance and P&Ls to recommend strategies for improving profitability, optimizing working capital, and enhancing efficiency.</li><li>Deliver an exceptional client experience by ensuring that contractual obligations, SLAs, and service expectations are consistently met or exceeded.</li><li>Leverage travel agency knowledge to design payment and servicing solutions tailored for corporations with large-scale travel needs, including supplier negotiations, booking workflows, duty of care considerations, and cost-optimization strategies.</li></ul><br/><br/><strong>Qualifications</strong><br/><br/><strong>Required Qualifications:</strong><br/><ul><li>Strong track record of building relationships and influencing at the executive level, including presenting business cases and performance reviews to senior stakeholders.</li><li>Demonstrated ability to lead cross-functional projects across virtual teams, regions, and internal departments.</li><li>Skilled in navigating ambiguous or evolving client needs, with a proactive and strategic approach to solving problems.</li><li>Experience developing and progressing a pipeline of opportunities through strategic, solution-based selling.</li><li>Strong project management and organizational skills, with the ability to manage multiple priorities under tight timelines.</li><li>Excellent communication and storytelling skills, with the ability to translate complex data into clear, compelling recommendations.</li><li>Proficiency in developing strategic plans and action plans tailored to client-specific goals.</li><li>High degree of professionalism, responsiveness, and customer service orientation.</li><li>Minimum of 3 years of experience working within the corporate travel industry or travel technology space, with familiarity with the travel payment needs of large and multinational companies.</li><li>Deep understanding of the travel agency operating model, travel technology and infrastructure, and the integration of travel payment solutions.</li></ul><br/><br/><strong>Preferred Qualifications:</strong><br/><ul><li>Proven experience managing global clients with complex, matrixed structures, ideally in travel, digital, technology, or marketplace-related industries.</li><li>Deep understanding of Global Corporate Payments products, including both B2B and T&E payment solutions.</li><li>Knowledge of or experience with Virtual Payment solutions is a plus.</li><li>Strong commercial acumen with the ability to interpret and influence financial levers, including incentive structures, pricing, and margin drivers.</li></ul><br/><br/><strong>Logistics</strong><br/><ul><li>Ability to work virtually, as well as residence in and travel within the posted Tri-State/Northeast/Mid-Atlantic territory is required.<ul><li>Posted territory's states include New York, New Jersey, Connecticut, Pennsylvania, Maryland, DC, Delaware, Massachusetts, Virginia, North Carolina, South Carolina, Georgia, and Florida.</li></ul></li></ul><br/><br/>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.<br/><br/>The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.</div>
