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Join our dynamic team as a UPS Live Chat Support Assistant, where you'll be providing exceptional customer service through online chat support. This remote position offers the flexibility of working from home while contributing to UPS's renowned customer experience.
Key Responsibilities:
Engage with customers via live chat to provide timely and accurate assistance with inquiries, tracking shipments, and resolving issues.
Utilize UPS's systems and resources to access relevant information and provide solutions effectively.
Demonstrate excellent communication skills to convey information clearly and professionally.
Manage multiple chat sessions concurrently while maintaining a high level of service quality.
Collaborate with team members and supervisors to ensure consistent support and adherence to company policies.
Continuously strive to enhance the customer experience by identifying opportunities for improvement.
Qualifications:
Previous experience in customer service or... a related field preferred.
Proficiency in typing and navigating computer systems efficiently.
Strong communication skills, both written and verbal.
Ability to multitask and prioritize tasks effectively.
Adaptability to a fast-paced work environment.
Familiarity with UPS services and shipping processes is a plus.
Benefits:
Competitive salary commensurate with experience.
Flexible work schedule with the convenience of working from home.
Opportunities for career growth and development within UPS.
Comprehensive training and ongoing support provided.
Access to employee discounts and benefits.
Responsibilities:
Respond to customer inquiries and provide support through online chat platforms
Assist customers with tracking shipments, processing orders, and resolving issues
Collaborate with other departments to ensure timely and accurate responses to customer inquiries
Maintain a high level of professionalism and customer service at all times
Keep accurate records of customer interactions and feedback
Requirements:
3 years of experience in a customer service or support role
Strong communication skills and the ability to multitask effectively
Proficiency in computer software and online chat platforms
Excellent problem-solving skills and a proactive approach to resolving issues
Ability to work independently and as part of a team
Hardworking and confident personality traits
Adaptability and decision-making soft skills
High school diploma or equivalent
Benefits:
Training & professional development opportunities
Travel & spending expenses covered
Free food provided in the office
Equal Opportunity Statement:
UPS is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage individuals of all backgrounds to apply
