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In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients. As a Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.
Responsibilities
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations for corporate business customers (both individuals and groups)
Ensure reservations are built according to client standards and preferences
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services. Use positive telephone service techniques and act on special customer requests
Requirements
3 or more years' experience working as a Travel Consultant
Experience in GDS (Sabre) across both local and global markets
U.S. citizenship required due to Federal Government contract
A genuine passion for high-quality customer service
Good verbal and written communication skills
Strong teamwork skills
A positive, “can do” attitude.
Willingness to learn and grow!
Nice-to-haves
CWT accepts Military experience/certifications as a substitute for some requirements.
Benefits
health and welfare insurance plans
retirement programs
parental leave
adoption assistance
wellbeing resources
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
