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CustomerHD is a pre-launch startup cell phone service provider building a dynamic and customer-focused support team. The Technical Support Specialist will provide expert-level technical support for cell phone hardware, software, and connectivity issues, while also contributing to the development of a high-performing customer experience team. Responsibilities Provide expert-level technical support for cell phone hardware, software, and connectivity issues Troubleshoot problems across various mobile devices, operating systems, and network environments Assist customers with device setup, mobile applications, account-related inquiries, and connectivity concerns Document customer interactions accurately and professionally Collaborate with leadership to develop troubleshooting guides, knowledge base articles, and support workflows Identify recurring issues and recommend process improvements Support the training and development of new team members Serve as a technical resource for agents and assist with escalated customer concerns Skills Minimum of 1 year of call center experience Strong technical support background with experience troubleshooting cell phones and mobile devices Experience troubleshooting mobile applications Experience troubleshooting hardware and software issues Experience troubleshooting network and connectivity problems Knowledge of Android and iOS operating systems Familiarity with mobile networks, Wi-Fi, data connectivity, and device settings Strong communication skills with the ability to explain technical concepts in a clear and simple manner Excellent problem-solving and analytical skills Ability to work independently in a fast-paced environment Experience creating process documentation, training materials, or knowledge base content Startup or telecommunications industry experience is a plus Benefits Opportunity to grow into a dedicated SME role as the company expands. Career advancement opportunities within a growing organization. Collaborative and innovative work environment. Chance to help build processes and shape the future of the support team from the ground up. Hybrid remote in Raleigh, NC 27612 Company Overview CustomerHD is an outsourced customer support service company. It was founded in 2017, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 51-200 employees. Its website is https//www.customerhd.com/. Apply To This Job
