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Own a portfolio of accounts and renewals in an assigned territory
Serve as a customer adoption advisor, driving a return on customers' investment in Docusign
Develop and drive effective customer success and value strategies
Identify growth opportunities and negotiate favorable renewal terms
Provide insights to the business and customers that improve future outcomes
Conduct regular business reviews with customers to ensure that they are adopted and deriving value from the product
Collaborate with internal resources to develop growth and risk mitigation strategies for key accounts
Improve account growth by identifying incremental growth opportunities within the accounts
Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns
Requirements:
5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings
Experience with quota-carrying roles and proven history of meeting key performance indicators
Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach
BA/BS degree or equivalent work experience
Strong contract negotiation skills with experience driving contracts to completion on-time
Experience with supporting adoption across organizations, serving as a change agent for the customer
Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
Ability to react and adapt to potential rapid shifts in priorities
Strong level of urgency, organization and prioritization skills
Salesforce experience
Excellent written and verbal communication skills
Benefits:
Paid Time Off: earned time off as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
