Senior AI Success Strategist

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Job Description:

  • Own end-to-end delivery of customers’ AI roadmaps
  • Lead structured discovery and success-planning engagements
  • Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions
  • Maintain recurring outcome-driven cadences and mutual AI Roadmap
  • Serve as the Engagement Lead and coordinate activities with internal cross-functional teams
  • Provide quantifiable commercial outcomes while protecting renewals and driving account expansion

Requirements:

  • Minimum of 8+ years of related experience in Customer Success / Experience
  • 2+ years of AI related experience
  • Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
  • Bachelor’s degree in Business, Computer Science, Engineering, or related field
  • Advanced degrees or certifications in AI strategy or project management preferred
  • Experience managing AI or software adoption programs
  • Ability to distill complex AI concepts for diverse audiences

Benefits:

  • Flexible work arrangements
  • Professional development opportunities
  • Bonus potential
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