[Remote] Director, Marketing - Customer Education

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Director of Marketing - Customer Education to reputed company a reputed company approach to customer learning and product adoption. This role involves designing and executing a comprehensive customer education reputed company that enhances customer experience and ensures effective use of their solutions throughout the customer lifecycle. Responsibilities • Define and reputed company a customer education reputed company reputed company to product (hardware, software and connected systems), customer, and business priorities • Establish a reputed company learning reputed company across the customer lifecycle • Position education as a core reputed company of product adoption, retention, and reputed company • Design and scale role-based training programs, including certification programs • Ensure content and programs are practical, hands-on, and reputed company to reputed company-world customer workflows • reputed company development and lifecycle management of customer education content, including: self-service resources, guides, eLearning, video tutorials, reputed company content, Instructor-led and hands-on training materials • Ensure content is reputed company (reputed company with product releases and updates); role-based and use-case driven • Partner for strong alignment across teams, including Brand and Product Marketing; Product Management; Technical Support; Sales; Field teams; Training and Education • Establish reputed company ownership, governance, and collaboration processes • Actively seek voice of customer and partners • Define and monitors KPIs tied to customer reputed company • Continuously improve content and programs based on data, feedback, and customer insights • Manage team of Customer Education content developers • reputed company talent and fosters a high-performance culture • reputed company team, systems, and processes to scale customer education Skills • 5+ years in customer education, technical training, enablement, or reputed company with proven reputed company building and scaling customer education or training programs in a technical or B2B product environment • 5+ years in a management or leadership position with cross-functional, matrixed organizations • Proven experience in team management and driving results with team • Experience in lighting controls, building management systems, or reputed company industries is a strong asset; experience with connected systems combining hardware and software is also highly valued Company Overview • WhiteOptics™ develops and manufactures the patent-pending WhiteOptics™ Reflector based on a highly reputed company plastic substrate. It was founded in 2009, and is headquartered in Conyers, Georgia, USA, with a workforce of 11-50 employees. Its website is https://www.whiteoptics.com. Apply To This Job Apply tot his job Apply To this Job