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<p>The Support Centre Customer Services team is responsible for responding to all forms of customer enquiries and feedback. This team is responsible for ensuring that all enquiries and feedback relating to in-store and online experiences are resolved as part of our five star service commitment.</p>
<p>We have multiple Casual and Christmas casual positions available working from home with occasional visits to our clients Head Office for training and collaboration with the team.</p>
<p>What does this role involve?</p>
<p>Focus your efforts on providing a warm welcome, be an ambassador for service and the business<br />
Be the first point of contact and need to communicate clearly and confidently to resolve customer enquiries in line with service level targets<br />
Work collaboratively with your team to ensure we deliver seamless service<br />
Efficiently progress customers through email, live chat, whatsapp and calls<br />
Evaluate complex situations and act, accordingly, knowing when to escalate for further resolution<br />
Be an engaging and active listener to ensure you record customer feedback accurately<br />
Be self-motivated working in a fast paced, high volume transactional environment</p>
<p>What we are looking for?</p>
<p>Previous experience working in a people focused or service-oriented role<br />
Have strong written, listening and spoken communication<br />
Ability to remain calm as you multitask in a fast-paced environment working across multiple systems<br />
Are credible to ensure you strengthen our brand through every interaction<br />
Realistic and practical, establish time frames, promise what you can deliver and follow through<br />
Are flexible and adaptable in line with business needs</p>
<p>To be eligible for this role you will need the below:</p>
<p>Must have access to a stable internet connection<br />
Available to attend 2 weeks’ of full-time training at our clients head office<br />
Must be available to work a minimum of 20 hours per week including regular weekend shifts</p>
<p>Salary will be discussed.</p>
<p>Whilst we really do appreciate all applications, only short-listed candidates will be contacted.If you don’t hear back from us within 14 days from your application please consider your application unsuccessful.</p>
