Learning Technology Administrator

June 10, 2026

Job Description:

Provide technical support to users with software-related questions or issues within the LMS
Regularly update, maintain, and improve learning systems and tools
Provide assistance to users, troubleshoot issues, and resolve technical problems
Upload, organize, and maintain training content, courses, and resources within the LMS and other platforms
Generate and analyze reports on user activity, course completion rates, and other key metrics
Oversee and maintain data dashboards that track and present key performance metrics for organizational projects
Develop technical documentation and articles for a support knowledge base
Ensure the LMS meets organizational compliance standards and training requirements
Create, adapt, and provide training to users on how to navigate and utilize the LMS effectively
Identify opportunities for system enhancements, test new features, and implement updates

Requirements:

3 years' experience with LMS platforms, Smartsheet and Power BI
3 years experience with Camtasia and Articulate
Strong technical troubleshooting skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Familiarity with e-learning standards and best practices
Familiarity with learning content files such as SCORM packages, xAPI files, HTML5 content, and other digital learning formats
Understanding of current social issues
Excellent interpersonal skills
Experience identifying customer needs and providing appropriate solutions
Experience managing communication with external and internal stakeholders (customers, product owner, executives, etc.)
Experience supporting a wide range of users with varying technology experience.
Bachelor's degree in Learning Design, Information Technology, Education, or a related field; or equivalent combination of education and experience.
Multimedia or Microlearning Certifications a plus.

Benefits:

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