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A vacancy exists at TALA for a Learner Development Administrator (LDA). The incumbent will be a team member of the Learner Support Centre (LSC) and will play a vital role in the support functions for the Academy. TALA provides training to the dealer network and that requires an efficient and professional LSC to ensure adherence and compliance to a broad range of legislative and best practice requirements. The LDA will perform the administrative tasks according to processes defined in the QMS and will support with a variety of projects to ensure the ultimate success of the Academy.
KEY PERFORMANCE AREAS:
Administration:
Support with updating of QMS, SOP’s.
Commercial activities
Reports
Record keeping and information management.
Learner Management System administration (Building of prospectus, learner activations, learner support diary, billing, events, calendar)
Support with distribution of training inventory across BNLE countries
Database maintenance
Customer Services :
Customer services liaison, problem and query resolution and feedback.
Service provider liaison and adherence to SLA
Events Co-ordination / Facilities :
Perform project plan activities related to function.
Tracking and feedback on project activities
Participate in PDCA activities.
Establish and maintain SOP’s for facilities.
QUALIFICATIONS AND EXPERIENCE
NQF level 5 - 240 credits or above qualification ETD or related environment.
Knowledge and experience -
Administration, training administration and shared services process
ETD Legislation and compliance
TSAM & TALA policies and procedures
Experience in customer service role.
PC literacy (Advanced Excel, MS Projects and SAP/SAP Concur)
COMPETENCIES
Accurate Information gathering and analysis
Awareness and commitment to our mission
Awareness of situations and decisiveness
Communication and sharing of mid to long term plans
Creation of innovation vision
Establishing framework and systems for organisational review
Feedback of evaluation and long-term development of others
Strategic review of work methods
Negotiation and good communication
Relationship building
IMPORTANT DIMENSIONS:
May be required to act in the capacity of surrounding posts.
May be required to work after hours.
Will be required to participate in Development Programs
Strategic reallocation of resources and review of work methods
Suitable assignment and objective performance review
THIS APPOINTMENT WILL BE MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY POLICY
