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The British Museum is seeking a Service Operations Support Analyst to ensure the smooth operation of its digital environment. The role involves providing first- and second-line technical support to colleagues, managing service requests, and collaborating with teams across the Museum to enhance service delivery. Responsibilities Provide first- and second-line technical support, diagnosing and resolving user issues across a wide range of systems and applications Manage and respond to service requests via the Helpdesk, including hardware, software, and access requirements Deliver excellent customer service through multiple channels (face-to-face, phone, email, and remote support) Maintain accurate records of assets, licences, and support activity, ensuring compliance with agreed standards Collaborate with colleagues across IS and the wider Museum to support projects and continuous service improvements Skills Provide first- and second-line technical support, diagnosing and resolving user issues across a wide range of systems and applications Manage and respond to service requests via the Helpdesk, including hardware, software, and access requirements Deliver excellent customer service through multiple channels (face-to-face, phone, email, and remote support) Maintain accurate records of assets, licences, and support activity, ensuring compliance with agreed standards Collaborate with colleagues across IS and the wider Museum to support projects and continuous service improvements Strong communication skills and a calm, adaptable approach, especially when working under pressure or managing competing priorities Proactive, eager to learn, and motivated to build technical skills on the job Ability to thrive in a fast-paced, service-focused environment Benefits Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access. Civil Service Pension Scheme with a secure, inflation‑linked defined benefit. 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years). Discounts at onsite catering, Museum shops and local Bloomsbury partners. Learning and development through courses, mentoring and Athena as well as support for professional qualifications. Eyecare vouchers for VDU tests and contributions toward glasses. Enhanced parental leave including maternity, paternity, adoption and shared parental leave. Interest‑free loans including season ticket, rental deposit and bicycle loans. Company Overview The British Museum brings together a diversity of human cultures, forms, and expressions through beauty and significance. It was founded in 1753, and is headquartered in London, England, GBR, with a workforce of 501-1000 employees. Its website is https//www.britishmuseum.org. Apply To This Job
