HubSpot: DACH Contract Manager, Upmarket – German Speaker

Overview Headquarters: Remote – Ireland URL: As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. You will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. This role is available for all work preferences @home @flex @office in Ireland. Responsibilities Negotiate value-driven renewals and contract changes while ensuring a superb customer experience. Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities. Lead a substantial number of customer calls (approx 42 a month). Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer. Establish cooperative working relationships with customers. Lead forecasting discussions and pipeline reviews with internal colleagues. Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks. Qualifications Fluency in English and German Have healthy negotiation or sales experience Are passionate about creating a great customer experience Solve problems with curiosity and creativity Seek to understand multiple perspectives in a situation Have prior account management and/or customer retention experience Show clear communication skills with the ability to effectively lead a phone conversation Possess prioritization and organizational skills with attention to detail Embrace a dynamic and motivating environment Invest in relationships with customers and colleagues Contribute to a positive team environment of equality and inclusion Accommodations and Diversity If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value flexibility and connection. We are committed to supporting candidates who may need alternative arrangements. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to penalties. Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here. India Applicants: link to HubSpot India’s equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with software, integrations, and resources to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on customers. HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes, and we create space for big thinking and meaningful progress. HubSpot may use AI to help screen or assess candidates, but all hiring decisions are human. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights. #J-18808-Ljbffr Salary: USD 43200 - 72000 per year Experience: 3 years required