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Be the first point of connection in a patient’s care journey. We are looking for compassionate, service-driven individuals to join our team as Virtual Patient Coordinators. In this role, you'll deliver highly personalized support to patients through phone, email, and live chat, ensuring they feel heard, informed, and taken care of from the very first interaction. Our coordinators play a critical role in making each patient's experience smooth, warm, and stress-free. Whether you are guiding them through registration, answering questions, or preparing them for their first consultation, you will also share what makes Spring special on that first phone call to help patients feel welcomed and valued. You will support providers and internal teams to help ensure successful patient registration.
Answers all incoming calls, emails and live chats
Transfers calls or takes messages as necessary
Registers new patients in electronic medical record
Schedules new patient consultations and ensures all new patient questionnaires are completed prior to consultation with provider
Emails new patient “welcome packets” after successful registration
Provides patients with accurate information when answering questions and concerns
Maintains patient records and protects patient confidentiality
Qualifications
Prior experience in a hospitality, retail, or customer-facing role
Strong communication skills
Someone who finds purpose in helping others and values meaningful work
Bachelor's Degree
Requirements
This is a full-time non-exempt remote position which may be required to work both EST and PST hours.
Compensation
The salary range for this role is $23-27/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.
You must reside in and intend to work from one of the following states to be eligible for remote employment - AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, NJ, NV, NY, OR, PA, TX, VA, WA
Benefits
Competitive medical, dental, and vision plans
Paid time off to recharge and enjoy personal time
Access to BetterHelp therapy sessions for mental and emotional wellness
Commuter benefits and discounted rates on home, auto, and pet insurance
401(k) with up to a 4% company match
Comprehensive fertility and parental leave benefits
Career development opportunities in a fast-growing organization
Employer-paid life and disability insurance
*Temporary and contract roles may not be eligible for all benefits listed above
