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Do you have a passion for helping animals and hold an active Property & Casualty Insurance license? Join Chewy Insurance Services and help pet parents protect their beloved companions through comprehensive pet insurance coverage and exceptional customer service.
We are seeking dynamic and motivated individuals to join our team as Healthcare Agent Licensed Trainee. In this role, you will:
Educate pet parents
Guide them through enrollment
Ensure they select the coverage options that best meet their needs
Key Responsibilities:
Respond to inbound warm leads from pet parents interested in pet insurance policies
Use a consultative approach to assess customer needs and recommend appropriate coverage
Educate customers on policy details, coverage options, and benefits
Confidently and empathetically address objections to build trust
Guide customers through the enrollment process and ensure accurate documentation
Meet or exceed enrollment targets while maintaining regulatory compliance
Utilize internal systems to provide a seamless customer experience
Collaborate with insurance partners and maintain knowledge of Chewy’s pet insurance offerings
Handle healthcare and customer service inquiries via phone, email, and chat as needed
Qualifications
Active Property & Casualty Insurance license in your home state (required)
Ability to obtain and maintain non-resident licensure in all 50 U.S. states
Ability to pass a background check, additional insurance screenings, and fingerprinting as required
2+ years of insurance sales experience preferred
2+ years of customer service experience
Strong consultative selling and objection-handling skills
Excellent communication skills
Familiarity with pet insurance or the broader insurance industry is a plus
Comfortable using multiple systems for data entry and customer interaction
Flexibility to work shifts, including evenings, weekends, and potential overtime
