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Experienced Help Desk Technician Needed for Ongoing IT Support
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We are seeking a skilled and reliable Help Desk Technician to join our team and provide outstanding technical support for our business operations.
The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to troubleshoot and resolve technical issues efficiently.
Responsibilities:
Monitor, manage, and respond to incoming IT tickets using FreshDesk.
Troubleshoot and resolve hardware, software, and network issues, including email synchronization and Microsoft 365 authentication.
Assist with Google Workspace management, including user access and permissions.
Provide remote desktop support via tools like AnyDesk, TeamViewer, Google Remote Desktop, and LogMeIn.
Perform regular documentation updates in our IT Knowledge Base (IT Glue).
Ensure timely resolution of support tickets to meet response time SLAs.
Configure and troubleshoot Fortinet FortiWIFI 40T devices and Fortinet firewalls.
Support networkingrelated tasks, including router setup, DNS management, and connectivity troubleshooting.
Liaise with team members and external stakeholders to coordinate and resolve complex technical issues.
Support onboarding processes for new users, including account setup and device configuration.
Proactively identify and implement system optimizations to enhance IT operations.
Preferred Qualifications:
Experience with IT Glue or similar documentation tools.
Background in supporting small to mediumsized businesses (SMBs).
Familiarity with website hosting issues and domain management.
What We Offer:
Longterm, ongoing work with a dynamic and supportive team.
Opportunities to grow and expand your skills in a fastpaced environment.
Competitive hourly rate based on experience.
Flexibility to work on other projects.
How to Apply: If you're a dedicated and experienced Help Desk Technician who thrives in solving IT challenges, we'd love to hear from you Please submit your application with the following:
A brief summary of your relevant experience.
Examples of past projects or issues you've resolved.
Your availability and time zone.
Join us and play a key role in ensuring the smooth operation of our IT infrastructure
Contract duration of less than 1 month. with 40 hours per week.
Mandatory skills: Hands-on experience with Fortinet firewalls and Fortinet FortiWIFI 40T devices
