Southwest Airlines, a leading force in the airline industry for over 50 years, is renowned for its legendary customer service, innovative policies like Bags Fly Free®, and a bold commitment to its people, whom it regards as family. With a workforce exceeding 74,000 members, Southwest Airlines stands as the nation’s largest domestic carrier. The company culture is deeply rooted in its foundational values of 'LUV' and a 'Fun-LUVing Attitude,' fostering an environment where employees are not only valued but given countless opportunities to grow and thrive. Southwest Airlines is more than just a workplace; it is a community that supports every individual through shared purpose and collective spirit, ensuring each employee plays a vital part in keeping America connected by air.
The position of Entry Level Operations Agent, based in the rapidly growing Evanston office, offers an unparalleled opportunity to join this dynamic team at the Chicago-Midway base. This role is instrumental in the 'below-the-wing' operations that keep the airline running smoothly and efficiently. It is designed for individuals who possess a warrior spirit and a servant's heart, keen to embrace teamwork, physical activity, and safety with equal dedication. The Operations Agent is the muscle behind the operation, playing a critical part in ensuring that flights depart safely and on schedule. This entails hands-on work including marshalling aircraft, loading and unloading baggage weighing up to 70 pounds, and operating heavy ground support equipment amid fast-paced and sometimes harsh weather conditions.
No prior experience is necessary to excel in this role as Southwest provides world-class paid training both in classroom settings and on-the-job, including sessions at a state-of-the-art training facility in Dallas, Texas. This comprehensive onboarding includes learning how to operate various types of ground equipment such as belt-loaders and pushback tugs, and acquiring expert knowledge in ramp safety procedures. The role offers a physically demanding yet rewarding environment where your efforts directly influence the operational success of flights.
In addition to the vibrant and energetic work environment, Southwest Airlines offers a competitive salary range of approximately $38,000 to $55,000 per year, reflecting a stable and promising career path with overtime opportunities. Working shifts require flexibility and availability around the clock including early mornings, late nights, weekends, and holidays, providing a true 24/7 operational experience. Seniority plays a significant role in scheduling and shift bidding within this union-based position, where new hires often start with night and weekend shifts.
The benefits accompanying this role are legendary, featuring health insurance, dental insurance, a 401(k) retirement plan with a generous company match, profit sharing, and free unlimited travel privileges extended to employees and their families. This is more than just an entry-level job; it is a gateway to a long and fulfilling career with Southwest Airlines, where many employees begin as ramp agents and advance into leadership, maintenance, or various corporate opportunities. By joining Southwest as an Operations Agent, you become an integral part of an airline that prides itself on inclusivity, career development, and a supportive work culture dedicated to safety and excellence.
- high school diploma or equivalent
- ability to lift heavy weights up to 70 lbs
- flexible availability including early mornings, late nights, weekends, and holidays
- willingness to work outdoors in various weather conditions
- physical stamina for demanding labor
- ability to operate ground equipment (training provided)
- valid work authorization in the United States
