Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. We’re looking for experienced customer service professionals to join our team as “Customer Support Agent”, at one of today's fastest-growing travel companies.
You’ll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart! This is an exciting opportunity to utilize and develop your customer service skills in exchange for a highly competitive salary and limitless progression opportunities! Provide pre-departure, in-destination, and post-trip customer support: Handle customer contacts across channels including inbound calls, chats and cases, emails and chats.
Help with visas and country-specific entry requirements. Make cancellations, service amendments and refund requests. Provide information about land and flight services. Support customers with flight delays or cancellations.
Quality
Assurance score Minimum 2 years of contact center and/or customer service experience. Previous travel industry contact center experience preferred.
Supporting North
American accounts / customers and deep understanding of customer preferences and culture essential.. C1/C2 level English (verbal, reading, writing) required. C1/C2 level Spanish, French or German is a huge plus!
Working knowledge of CRM systems such as Salesforce will be helpful. Bachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential. Passionate about customer service!
Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee. Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks. And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!
This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale. Exoticca es una empresa que ofrece igualdad de oportunidades. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.
