Customer Support - Property Management (ZR_22021_JOB) id- 1524

This is a remote position.

Role Name: Customer Support (Property Management)

 

Schedule:

Full-time, Monday to Friday 9 AM to 6 PM New York time with 1 hour unpaid break

Client Timezone: Eastern Standard Time

 

Client Overview

Join a thriving real estate company at the forefront of property management innovation. Our client is revolutionizing the rental market with a customer-centric approach, leveraging cutting-edge technology to streamline processes and enhance tenant experiences. They’re seeking passionate individuals to be the voice of their brand, bridging the gap between property owners and renters in a dynamic, fast-paced environment.

 

Job Description

Embark on an exciting career in real estate as a Customer Service / Property Management Agent. In this role, you’ll be the linchpin of our client’s operations, managing a diverse portfolio of properties while delivering exceptional customer service. You’ll leverage state-of-the-art technology to handle inquiries, manage listings, and ensure smooth communication between all parties. This position offers a unique blend of customer service and property management, providing an excellent opportunity to gain valuable industry experience and develop a wide range of transferable skills.

 

Responsibilities

Respond promptly to inquiries from potential renters via phone and email, showcasing properties and guiding them through the application process

Manage and optimize property listings across various platforms, crafting compelling ad copy and selecting eye-catching photos

Handle incoming calls professionally, addressing questions about properties and rental procedures

Proactively follow up with clients to facilitate smooth application submissions and maintain high conversion rates

Maintain accurate reports on rented properties and other key metrics, contributing to data-driven decision-making

Collaborate with team members to ensure all property management tasks are completed efficiently and effectively

Continuously improve processes and suggest innovative solutions to enhance customer experience and operational efficiency

Enthusiasm for real estate and property management, with a willingness to learn industry-specific knowledge

Requirements

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Excellent command of English with exceptional verbal and written communication skills

Strong customer service orientation with a passion for helping people find their perfect home

Tech-savvy with proficiency in common office software and ability to quickly adapt to new tools and platforms

Detail-oriented with strong organizational skills and ability to manage multiple tasks efficiently

Self-motivated individual capable of working independently in a remote environment

Availability to work full-time during Eastern Standard Time business hours

Customer service experience preferred, but not mandatory - we value your ability to learn and grow with us

 

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job