Job Description Job Description Customer Service Representative – Pepsi MidAmerica Location: Marion, IL Pay: $17.00 – $19.00 per hour Schedule: Tuesday – Saturday | 8:00 AM – 5:00 PM About the Role: Join the Pepsi MidAmerica team as a Customer Service Representative and become the voice of our brand! In this role, you’ll support our customers by providing top-notch service, resolving issues, and ensuring a smooth experience with every interaction. What You’ll Do: Handle inbound and outbound customer calls in a professional, friendly manner Assist customers with product inquiries, orders, and issue resolution Maintain accurate customer records and update account information Provide detailed information about products and services Upsell additional products and services when appropriate Collaborate closely with the sales team to meet customer needs What We’re Looking For: Previous experience in customer service or a related field Excellent communication skills (verbal and written) Strong phone etiquette and active listening abilities Ability to multitask, prioritize, and manage time effectively Dependable, team-oriented, and customer-focused attitude Why Join Pepsi MidAmerica: Competitive pay with advancement opportunities Health insurance Paid time off and paid holidays 401(k) retirement plan with company match Team-oriented work culture and career development opportunities Be part of a company that’s been proudly serving communities for over 85 years — apply today and help us keep Pepsi MidAmerica customers refreshed and happy! Apply Today! Pepsi Midamerica 2605 West Main St. Marion, IL 62959
Required qualifications:
- Previous experience in customer service or a related field
- Excellent communication skills (verbal and written)
- Strong phone etiquette and active listening abilities
- Ability to multitask, prioritize, and manage time effectively
- Dependable, team-oriented, and customer-focused attitude
