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RPO Recruitment is actively seeking a dedicated Customer Service Agent to join our client’s dynamic team in Ottery, Cape Town. This is a fantastic opportunity for a motivated individual with strong communication skills and a background in customer-facing roles to contribute to a thriving and fast-paced environment.
If you are passionate about delivering exceptional service and have experience handling customer accounts, tracking shipments, and managing export documentation, we would love to hear from you!
Responsibilities:
Capture and process customer sales orders accurately and efficiently
Respond to customer inquiries, handle feedback, and resolve complaints professionally
Provide regular updates to customers regarding order status and delivery timelines
Track and monitor outgoing shipments to ensure timely delivery
Communicate with freight forwarders to request shipping estimates and book shipments
Prepare and manage export documentation, including SAD500 and commercial invoices
Maintain up-to-date knowledge of Incoterms and apply them appropriately during shipping processes
Collaborate with internal departments to ensure customer satisfaction and timely order fulfillment
Requirements:
Matric certificate (minimum); tertiary qualification in a relevant field is advantageous
Proven experience in a customer service, logistics, or export administration role
Strong understanding of the export process and related documentation
Experience with SAD500, freight forwarding communications, and Incoterms
Excellent written and verbal communication skills
Strong attention to detail and ability to multitask
Proficient in Microsoft Office (especially Excel) and other relevant systems
Team-oriented with a proactive, problem-solving attitude
Benefits
Salary: negotiable
Contact RPO Recruitment for your next career opportunity.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Yusrah Farouk at RPO Recruitment or on LinkedIn.
You can also visit the RPO Recruitment website: rporecruitment.us or email us your CV: logistics@rpo-recruit.za.com.
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
