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This a Full Remote job, the offer is available from: Africa
About the Role
We’re looking for a proactive Level 1 Technical Support Engineer to join our dynamic, client-focused IT services team. This fully remote role is open exclusively to candidates based in South Africa.
As the first point of contact for clients, you’ll provide responsive, high-quality technical support while maintaining a strong focus on customer satisfaction and professionalism.
If you have a passion for technology, love solving problems, and want to grow your career in a supportive and experienced technical team — this is the opportunity for you.
Requirements
Key Responsibilities
Deliver first-line technical support through phone, email, and remote tools.
Diagnose and resolve issues involving Office 365, Windows 11, macOS, networking, and backups.
Manage and resolve an average of 10–15 tickets and 35–42 calls per day.
Perform proactive system checks, including monitoring alerts and verifying backups.
Maintain detailed, accurate documentation of all support activities.
Follow internal procedures and escalate complex issues when necessary.
Assist with system builds, configurations, and scheduled maintenance tasks.
Ensure exceptional service quality and maintain positive client relationships.
Requirements
Minimum 2 years’ experience in a technical support or helpdesk environment.
Excellent communication and interpersonal skills.
Confident troubleshooting in Windows 11, Microsoft 365, and basic networking.
Familiarity with macOS and iOS is beneficial.
Prior experience in an MSP (Managed Service Provider) setting is an advantage.
Highly organised, detail-oriented, and adaptable to changing priorities.
Comfortable working independently in a remote, distributed team.
Reliable internet connection and suitable home office setup required.
Benefits
Benefits
Training & Onboarding
Structured 3–4 week onboarding program covering systems, processes, and service standards.
Access to continuous technical training and certification opportunities.
Career Growth
Clear progression pathway to Tier 2 Support, specialist, or client-facing roles.
Ongoing mentorship and a culture that supports professional development.
This offer from "Remote Choice" has been enriched by Jobgether.com and got a 77% flex score.
